M.R. Cleaning Services (Mountain Resort Cleaning Services) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services.
1. Information We Collect
We collect information that you provide directly to us when booking or using our services:
Contact Information:
- Name, phone number, email address
- Property address(es) where services are to be performed
Service Information:
- Property access details (keys, codes, lockbox information)
- Service preferences and special instructions
- Payment information and billing details
- Service history and communication records
Property Information:
- Property condition, layout, and features relevant to cleaning services
- Notes about specific areas, pets, or special conditions
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cleaning services
- Schedule appointments and coordinate service delivery
- Process payments and send invoices
- Communicate with you about services, scheduling, and updates
- Respond to your inquiries and provide customer support
- Send service reminders and confirmations
- Improve our services and develop new offerings
- Comply with legal obligations and resolve disputes
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers: We may share information with team members and contractors who perform services on our behalf (cleaning staff, scheduling coordinators).
Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
With Your Consent: We may share information with third parties when you have given us explicit permission to do so.
4. Property Access & Security
We take the security of your property and information seriously:
- All team members are trained in confidentiality and security protocols
- Access codes and key information are stored securely and accessed only by authorized personnel
- We maintain general liability insurance and WorkSafeBC coverage
- Team members are background-checked and trained professionals
- We respect your privacy and maintain confidentiality regarding any information observed during service
5. Data Security
We implement reasonable physical, technical, and administrative security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and payment information are typically retained for accounting and tax purposes.
7. Your Rights & Choices
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications while still receiving service-related messages
- Request a copy of your information in a portable format
To exercise these rights, please contact us using the information below.
8. Communication Preferences
We may send you:
- Service Communications: Booking confirmations, scheduling updates, invoices (cannot opt out while using services)
- Marketing Communications: Promotional offers, newsletters, seasonal specials (you may opt out at any time)
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
We may use third-party services such as:
- Email service providers for communications
- Payment processors for billing (we do not store full credit card numbers)
- Scheduling and booking platforms
10. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
12. PIPEDA Compliance
M.R. Cleaning Services is committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We handle your personal information in accordance with Canadian privacy law.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
M.R. Cleaning Services
Golden, BC V0A 1H0
Phone: 250-344-0642
Email: m.r.cleaningco@gmail.com
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.